I. Privacy Policy

This Privacy Policy explains how Baltimore Counseling Center Administrative Services, LLC, (“Baltimore Counseling Center”, “We”, “Us”) the owner and operator of this site, may collect, use, share, and safeguard information on baltimorecounselingcenter.com, try.baltimorecounselingcenter.com, mobile websites, microsites, mobile applications, Baltimore Counseling Center profiles on Baltimore Counseling Center social media sites and any other digital services and platforms officially operated or used by Baltimore Counseling Center from time to time (the “Sites” or “Services”).

II. Changes to the Privacy Policy

As Baltimore Counseling Center, its products, and services change from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason. The date of the last revision to the Privacy Policy will be indicated by the “Last updated” date at the bottom of this page.

III. Information We Collect

Personally Identifiable Information: We may collect information (whether online, by phone, or by paper) that identifies you (“Personally Identifiable Information”) when you: provide such information on our Sites, apply or register for Baltimore Counseling Center Directory or services, or otherwise interact with Baltimore Counseling Center and our affiliates, including, but not limited to, requesting an appointment online, chatting online with a Baltimore Counseling Center representative, or purchasing Baltimore Counseling Center products or services. The types of Personally Identifiable Information collected may include your name, address, phone number, birth date, billing and delivery information, Email address, credit card, or other financial account information. Non-Personal Data: As you interact with our Sites, we may also collect information about your browsing history or certain other information that is not Personally Identifiable Information through your use of and visits to the Sites and our use of a variety of technologies, including, but not limited to, cookies, tags, beacons, Internet Protocol (IP) address, and other tools. “Cookies” are pieces of code/text placed on your computer when you browse our Sites. Cookies may be placed by us or third party advertisers. “Tags” and web beacons refer to code scripts that are primarily used to track visitors’ activities on our Sites by web analytics software. The types of non-personal data collected on our Sites through the use of these, and other tools as Baltimore Counseling Center may add from time to time, may include: the search terms you used, new or returning user, browser information, computer type, operating system, internet service providers, website usage, referring/exit pages, platform type, date/time stamp, number of clicks, ads viewed, etc. Additionally, cookies, tags and other tools placed by third parties may collect other information about you and your visits to Sites and elsewhere on the Internet including, but not limited to, your industry, company size, job function, seniority level, etc.)(collectively, all of the foregoing data the “Non-Personal Data”).
How We Collect Your Data: You directly provide Baltimore Counseling Center with most of the data we collect. We collect data and process data when you: Register online or call our customer service center. Voluntarily complete a customer survey or provide feedback on any of our apps, text messages, or via email.Use or view our website via your browser’s cookies.Provide us information to schedule you an appointment with a Baltimore Counseling Center Clinician.

IV. How We Use and Share Personally Identifiable Informatio

1.Sharing Your Personally Identifiable Information to Fulfill Service Requests and Perform Business Functions. When fulfilling service requests initiated by you, we may share your Personally Identifiable Information with certain third parties to fulfill the requests subject to HIPAA regulations when concerning Personal Healthcare Information (PHI). 2.When Baltimore Counseling Center processes your appointment, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 3. Sharing Your Personally Identifiable Information When Legally Necessary or to Protect Baltimore Counseling Center’s Interests. We may disclose your Personally Identifiable Information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on Baltimore Counseling Center; (b) protect and defend the rights or property of Baltimore Counseling Center; or (c) protect the personal safety of Baltimore Counseling Center personnel or members of the public in appropriate circumstances. In addition, if Baltimore Counseling Center and/or its assets (or a portion of its assets) are sold, assigned, transferred, or merged, or if Baltimore Counseling Center undergoes some other change including a change to its corporate form as part of a bankruptcy proceeding or otherwise, information may be transferred as part of that transaction or change. 4.Sharing Your Email Address Pursuant to Baltimore Counseling Center Policy. Your email address will only be used by us. We do not sell or rent e-mail addresses to anyone outside Baltimore Counseling Center. We will also not share email addresses to unrelated third-parties. We may also share your email address with third parties to enable us to take security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Finally, we may share email addresses with third parties as necessary to perform certain services on our behalf, such as packaging, mailing and delivering products and processing event registrations and to respond to your service requests.

V. Phone Privacy Policy

Baltimore Counseling Center is committed to protecting the privacy of your phone communications. This policy outlines how we handle phone calls and the information collected during these interactions:
Call Recording and Monitoring: For quality assurance and training purposes, phone calls may be recorded or monitored. You will be informed at the beginning of the call if it is being recorded.
Information Collection: During phone calls, we may collect Personally Identifiable Information such as your name, phone number, address, and other relevant details necessary to provide our services.
Use of Information: The information collected during phone calls will be used to fulfill your requests, provide customer support, and improve our services. We may also use this information to contact you regarding your inquiries or appointments. We use your phone number to send SMS messages regarding your inquiries and customer care.
Data Sharing: We respect your privacy and are committed to protecting your personal information. We do not sell or share your information with third parties for marketing purposes. This includes sharing information with service providers who assist us in delivering our services.
Opt-Out: If you do not wish to have your phone calls recorded, you may opt-out by informing the representative at the beginning of the call. Please note that opting out of call recording may limit our ability to provide certain services. Reply “STOP” to unsubscribe or “HELP” for assistance.
Message Disclosures: Message frequency varies. Message and data rates may apply. Data Security: We implement commercially reasonable security measures to protect the information collected during phone calls from unauthorized access, disclosure, or alteration. Your data is protected and retained only as long as necessary to fulfill the purposes for which it was collected.